Absolutely! At Tuma Tuma, your security is our top priority. We operate on a robust and secure technology platform, ensuring every transaction is protected with industry-leading security measures. Our partnerships with trusted banks, mobile money operators, and payment providers add an extra layer of reliability. You can send money with confidence, knowing your funds are safe every step of the way.

Digital banks offer several advantages over traditional banks, including:

• Convenience: 24/7 access to banking services through online platforms and mobile apps.
• Lower Fees: Often have lower fees or no fees at all.
• Higher Interest Rates: May offer more competitive interest rates on savings accounts.
• Innovation: Tend to be more innovative with features like mobile wallets, budgeting tools, and instant payments.
• Transparency: Provide clear and transparent pricing and fee structures.

Opening an account is usually quick and easy. You can typically sign up online or via the mobile app by providing some basic personal information and verifying your identity. The exact process may vary depending on the bank and your location.

Tuma Tuma offer various customer support channels, including:

• In-app chat: Get immediate assistance through the app.
• Email support: Send an email for less urgent inquiries at complaints@tumatuma.co.uk
• Phone support: Speak to a customer service representative directly at [UK: +44 (0) 2080872043]
• FAQs and Help Center: Find answers to common questions on the website or app

The nature of your complaint

Your contact details

Any additional information

TumaTuma will:

• Email you to confirm that we received your complaint
• Ask for any extra information, if we need it
• Investigate your case and your concerns
• Email you to explain what actions we took and why

We will investigate your case as quickly as possible. We aim to acknowledge your complaint within 24 hours and will aim to resolve the complaint within three business days.

On occasion we may need to investigate a complaint more thoroughly. In this instance we will send you a final response within 15 business days. In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt to issue a final response to you. If your complaint falls under exceptional circumstances, you will be notified by the Customer support Team.

If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant dispute body in your region.

If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here

If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.