About Us
About Tuma Tuma
Tuma Tuma is a remittance service built on a robust and secure technology platform, ensuring transparency, speed, and reliability in every transaction. By establishing strong partnerships with banks, mobile money operators, and payment providers across Africa, Tuma Tuma has created an unparalleled network that makes sending money home seamless and efficient.
Core Markets
Operating from the UK, Tuma Tuma enables fast and easy money transfers to over 30 African countries, including Kenya and Uganda—making it a trusted bridge between diasporas and their families back home.
Social Impact – Rooted in Change
More than just a remittance company, Tuma Tuma is committed to empowering communities. Through its Rooted in Change initiative, the company invests in financial literacy, scholarships, and local development projects to support underserved regions across Africa.
Tuma Tuma is a remittance service built on a robust and secure technology platform, ensuring transparency, speed, and reliability in every transaction. By establishing strong partnerships with banks, mobile money operators, and payment providers across Africa, Tuma Tuma has created an unparalleled network that makes sending money home seamless and efficient.
Core Markets
Operating from the UK, Tuma Tuma enables fast and easy money transfers to over 30 African countries, including Kenya and Uganda—making it a trusted bridge between diasporas and their families back home.
Social Impact – Rooted in Change
More than just a remittance company, Tuma Tuma is committed to empowering communities. Through its Rooted in Change initiative, the company invests in financial literacy, scholarships, and local development projects to support underserved regions across Africa.
About Us
About Tuma Tuma
Tuma Tuma is a remittance service built on a robust and secure technology platform, ensuring transparency, speed, and reliability in every transaction. By establishing strong partnerships with banks, mobile money operators, and payment providers across Africa, Tuma Tuma has created an unparalleled network that makes sending money home seamless and efficient.
Core Markets
Operating from the UK, Tuma Tuma enables fast and easy money transfers to over 30 African countries, including Kenya and Uganda—making it a trusted bridge between diasporas and their families back home.
Social Impact – Rooted in Change
More than just a remittance company, Tuma Tuma is committed to empowering communities. Through its Rooted in Change initiative, the company invests in financial literacy, scholarships, and local development projects to support underserved regions across Africa.
Tuma Tuma is a remittance service built on a robust and secure technology platform, ensuring transparency, speed, and reliability in every transaction. By establishing strong partnerships with banks, mobile money operators, and payment providers across Africa, Tuma Tuma has created an unparalleled network that makes sending money home seamless and efficient.
Core Markets
Operating from the UK, Tuma Tuma enables fast and easy money transfers to over 30 African countries, including Kenya and Uganda—making it a trusted bridge between diasporas and their families back home.
Social Impact – Rooted in Change
More than just a remittance company, Tuma Tuma is committed to empowering communities. Through its Rooted in Change initiative, the company invests in financial literacy, scholarships, and local development projects to support underserved regions across Africa.
47
Core Markets
13
Currencies
500
Transaction/day
18
Timezones
47
Core Markets
13
Currencies
500
Transaction/day
18
Timezones
We are FCA regulated and our website is SSL secured, ensuring your data is protected and all transactions are safe.
We are FCA regulated and our website is SSL secured, ensuring your data is protected and all transactions are safe.
Services
Instant International Transfers
Leveraging payment networks and cutting-edge technology, funds reach recipients within seconds.
Leveraging payment networks and cutting-edge technology, funds reach recipients within seconds.
Bill Payments
Directly pay for essentials like schooling, utility bills, and healthcare services on behalf of loved ones back home.
Business Payments
Facilitate cross-border transactions for African SMEs importing goods or receiving payments for exports.
Facilitating Investments
Integrated services to help customers invest in real estate, education, startups, or agricultural projects in Africa.
Services
Instant International Transfers
Leveraging payment networks and cutting-edge technology, funds reach recipients within seconds.
Leveraging payment networks and cutting-edge technology, funds reach recipients within seconds.
Bill Payments
Directly pay for essentials like schooling, utility bills, and healthcare services on behalf of loved ones back home.
Business Payments
Facilitate cross-border transactions for African SMEs importing goods or receiving payments for exports.
Facilitating Investments
Integrated services to help customers invest in real estate, education, startups, or agricultural projects in Africa.
Global Reach
Customers can send money in GBP, while recipients receive funds in local African currencies.
Secure
Seeking the Financial Conduct Authority (FCA) approval in the UK, employing bank-grade encryption to protect user data
Transparent
No hidden charges, with detailed transaction breakdowns upfront.
Global Reach
Customers can send money in GBP, while recipients receive funds in local African currencies.
Secure
Seeking the Financial Conduct Authority (FCA) approval in the UK, employing bank-grade encryption to protect user data
Transparent
No hidden charges, with detailed transaction breakdowns upfront.
Is my money safe in a Tuma Tuma?
Absolutely! At Tuma Tuma, your security is our top priority. We operate on a robust and secure technology platform, ensuring every transaction is protected with industry-leading security measures. Our partnerships with trusted banks, mobile money operators, and payment providers add an extra layer of reliability. You can send money with confidence, knowing your funds are safe every step of the way.
What are the benefits of using a Tuma Tuma?
Digital banks offer several advantages over traditional banks, including:
- Convenience: 24/7 access to banking services through online platforms and mobile apps.
- Lower Fees: Often have lower fees or no fees at all.
- Higher Interest Rates: May offer more competitive interest rates on savings accounts.
- Innovation: Tend to be more innovative with features like mobile wallets, budgeting tools, and instant payments.
- Transparency: Provide clear and transparent pricing and fee structures.
How do I open an account?
Opening an account is usually quick and easy. You can typically sign up online or via the mobile app by providing some basic personal information and verifying your identity. The exact process may vary depending on the bank and your location.
What if I need help or have a question?
Tuma Tuma offer various customer support channels, including:
- In-app chat: Get immediate assistance through the app.
- Email support: Send an email for less urgent inquiries at complaints@tumatuma.co.uk
- Phone support: Speak to a customer service representative directly at [UK: +44 (0) 2080872043]
- FAQs and Help Center: Find answers to common questions on the website or app
What is necessary when making a complaint?
The nature of your complaint
Your contact details
Any additional information
Your contact details
Any additional information
What happens when a complaint is made?
TumaTuma will:
- Email you to confirm that we received your complaint
- Ask for any extra information, if we need it
- Investigate your case and your concerns
- Email you to explain what actions we took and why
How long do investigations take?
We will investigate your case as quickly as possible. We aim to acknowledge your complaint within 24 hours and will aim to resolve the complaint within three business days.
What if investigations take longer?
On occasion we may need to investigate a complaint more thoroughly. In this instance we will send you a final response within 15 business days. In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt to issue a final response to you. If your complaint falls under exceptional circumstances, you will be notified by the Customer support Team.
What if I am unhappy with the resolution?
If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant dispute body in your region.
If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here
If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.
If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here
If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.
Is my money safe in Tuma Tuma?
Absolutely! At Tuma Tuma, your security is our top priority. We operate on a robust and secure technology platform, ensuring every transaction is protected with industry-leading security measures. Our partnerships with trusted banks, mobile money operators, and payment providers add an extra layer of reliability. You can send money with confidence, knowing your funds are safe every step of the way.
What are the benefits of using Tuma Tuma?
Digital banks offer several advantages over traditional banks, including:
- Convenience: 24/7 access to banking services through online platforms and mobile apps.
- Lower Fees: Often have lower fees or no fees at all.
- Higher Interest Rates: May offer more competitive interest rates on savings accounts.
- Innovation: Tend to be more innovative with features like mobile wallets, budgeting tools, and instant payments.
- Transparency: Provide clear and transparent pricing and fee structures.
How do I open an account?
Opening an account is usually quick and easy. You can typically sign up online or via the mobile app by providing some basic personal information and verifying your identity. The exact process may vary depending on the bank and your location.
What if I need help or have a question?
Tuma Tuma offer various customer support channels, including:
- In-app chat: Get immediate assistance through the app.
- Email support: Send an email for less urgent inquiries at complaints@tumatuma.co.uk
- Phone support: Speak to a customer service representative directly at[UK: +44 (0) 2080872043]
- FAQs and Help Center: Find answers to common questions on the website or app
What is necessary when making a complaint?
The nature of your complaint
Your contact details
Any additional information
Your contact details
Any additional information
What happens when a complaint is made?
TumaTuma will:
- Email you to confirm that we received your complaint
- Ask for any extra information, if we need it
- Investigate your case and your concerns
- Email you to explain what actions we took and why
How long do investigations take?
We will investigate your case as quickly as possible. We aim to acknowledge your complaint within 24 hours and will aim to resolve the complaint within three business days.
What if investigations take longer?
On occasion we may need to investigate a complaint more thoroughly. In this instance we will send you a final response within 15 business days. In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt to issue a final response to you. If your complaint falls under exceptional circumstances, you will be notified by the Customer support Team.
What if I am unhappy with the resolution?
If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant dispute body in your region.
If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here
If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.
If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here
If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.